Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. When can I expect them to be done? THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. We value your privacy. Accepted file types: jpg, gif, png, pdf, bmp, Max. I have a huge crater in my backyard. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. We only build gunite (concrete pools). Do not use a Premier Pools franchise to build your pool. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Additions & Remodeling; . 11250 Pyrites Way Rancho Cordova, CA 95670. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. They say there were issues with permits not being filed and workers not showing up. Not even an apology. There is no reason you shouldn't have finished by now. We have failed inspection due to the drain not having a cover properly installed and safety handles. We used Premier Pools to design and build our inground pool. "I'd finally had it," said Kasey. Today, Premier's response is call their insurance company and file a claim. So i believe that we are on the same path now. Premier Pools and Spas have over 25 years of pool-building expertise. The pool is still not complete as of now. Just finish! The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. We don't just build pools, we change the way people live and entertain. Great experience with a great company. I have sent emails text messages and phone calls. A shipping, What is Mustard Algae In Pools? file size: 10 MB. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. This profile has not been claimed by the company. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. From the first scoop of dirt to the filling of the crisp water. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. I highly suggest going with a different company. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Premier collects fees from local franchises, but they dont stand behind any of their franchises. I mean unless you want to work with an unprofessional company. Thank you. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. Building a pool can add value to your home. She has company. Im very impressed with the work they did and the quality of our pool. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. Our team is ready to go and willing to assist you with your pool needs. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. We'll get to know your dreams . What could we have done or do in the future to improve or change your perception? Then the excitement begins! My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Were here for you whenever youre prepared to make your dream a reality. 85% of emp Unsubscribe at any time. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Don't use this company to build your pool! I'm very happy now! I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. For more information about reviews on ConsumerAffairs.com please visit our We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Pool plans were completed by 3/18. We've reconnected with Premier this year, and I gotta admit. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Building a pool can add value to your home. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Services Offered by Premier Pools & Spas. The excavator drove on top of it and it broke. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. The Gunite is so thin on the pole. Their popularity was sparked by the pandemic, which forced people to stay at home. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! I initially knew this would be a disaster . Work hard when they need to get a job done! I am out $80,000.00 and the pool is not complete and cannot be used. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. Also own Pinnacle Pools and Spas in Dallas Texas. Well get to know your dreams, design style, budget and how youd like to use your new space. How do you feel this experience could have been different? I wish I could get half of my money back for the heartache, trouble, and our time. We've recommended them to neighbors and are so excited to have our new pool put in! The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. They did not come back to clean up any mess they had left. Then the team will create a comprehensive design that is uniquely you. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". We have a leaking pool pump, A hole on the side of our pool. Note that complaint text that is displayed might not represent all complaints filed with BBB. 2023 CBS Broadcasting Inc. All Rights Reserved. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. On 13th August 2021 my pool was plastered and filled with water. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. You will then be forced to manage all the different subs they send to your home. I have to contact them constantly to get any kind of information and still nothing gets done. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Your call will always be answered by a live, knowledgeable . "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Well guide you through the process. Once you gave us the go ahead, we began immediately. Original Review: I have a terrible experience with this company. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Design Your Pool REQUEST A FREE QUOTE About Premier Back Most Popular Projects. No matter what your vision for your backyard oasis is, we can make it a reality. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. I felt frustrated and ignored. Nationwide: Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. As a matter of policy, BBB does not endorse any product, service or business. He was a pleasure to work with; and always honest and respectful. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Start a Project View Popular Projects. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. BBB Business Profiles generally cover a three-year reporting period. Premier pool builders are hardworking, innovative, and detail-oriented. Their biggest complaint -- the installation of the cap for the edge of the pool. ConsumerAffairs is not a government agency. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. I'm sitting here September 2022 and my pool is still not done. Date of install once crew returned to fix installation issues was March 28, 2020. A link has directed you to this review. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. What exactly is a shipping container pool? He represented the couple in that case; he's also helping the Corcorans. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Hi Lauren. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. Once the pool design is approved, we begin to create your new private retreat. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. It has a nationwide network of builders that can help clients all across the country. The suit is over trade name and service mark infringement, along with unfair competition. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Yelp users havent asked any questions yet about Premier Pools and Spas. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. DO NOT BUY A POOL FROM THEM!! They started at 3:30 and ended at 8:30 pm. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. He is unable to install it due to where Pinnacle/Franco Bros installed it. All of this information is needed for the ultimate transformation. My husband and I signed a contract in October 2021. They have been non-responsive as well as uncaring of how this has affected me and my family. Thanks to the 99% who are enjoying their pools. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Kasey took down the review but posted another one on the BBB's website. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. I sent a termination letter and still haven't heard back from them. Since 1999, Pearland Pools has been making dreams come true. Our roof is in need or replacing. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. BBB Business Profiles are subject to change at any time. Remodeling: The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Consumer complaints We aim to provide readers with the most up-to-date information available about today's consumer products and services. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Cloudflare is currently unable to resolve your requested domain. We've been waiting for this pool for over 6 months now. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Fast and easy online application. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Premier Pools told me my saltwater pool would be built in 3-4 months. They have excuses for everything and its never their fault as to why your pool is still not built. Edge of the crisp water not been claimed by the company original review: i have a terrible with... 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