Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Itineraries! I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. I for one have no interest in the Carribean. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Thanks; I went ahead with the AIG policy. I am writing about booking number 7045921 sailed Jan.12 2023. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. First impressions are critical, and the Viking team performed admirably. Still need to do South America when the pandemic is really over. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. We found this itinerary that checked both boxes! My wife spoke to her about how she should be waiting for everyone before proceeding. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Also the prospect of seeing Devil's Island was intriguing. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Heated bathroom floor and towel rack had to be activated outside our stateroom. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Why are they doing this>. I tend to agree, and hope Viking will soon add some new stops. Viking cruises - its company's promises are NOT reliable - buyer's beware. It not the ones they have, it the ones they don't have. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Viking Neptune, 121 day from L.A to London. Such a lot of lost opportunity for Viking down under. Good luck!. Love to be on a ship instead. LauraS We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. My bag didn't make it. The first sailings were schedule for December, 2020 and we were booked for December2021. Viking did a terrible job in accommodating us for the two day delay in London. 4. In the World Cafe, signs did not always match the food. Why does Viking assume every 2 people traveling together desire to sleep together? Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Cruise delayed because of COVID. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. They went out of their way to avoid calling them tracking devices. Bigger bathrooms. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! ComplaintsBoard.com is a leading complaint resolution website on the Internet. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. The entertainment was better than I expected and my wife enjoyed the jewelry. Yazmin Hope and Libby Gallagher Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). The policy can only be cancelled within 10 days of receipt. Viking ship can dock right downtown Hamilton. The complaint has been investigated and resolved to the customers satisfaction. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. The Best Way to Book an Ocean or River Cruise. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. The stress and travail this has caused my family is beyond measure. A drinks package at the original cost, when I first tried to book it. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. That trip was cancelled do to covid, and we were assured by Viking that everything . CC Help Jenn Welcome to Viking cruise reviews. Viking Star is flagged in Norway and registered in Bergen. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We enjoyed Viking's care from the airport to the ship and back again. Started August 27, 2021, By Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. As Pasadena Dave said, they now have more ships and another two soon to launch. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. The only way to adjust the bathroom temperature was to adjust the temperature in the room. However, the cruise line has no control over sightings. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Started in Reykjavik Iceland. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. We enjoyed Viking's care from the airport to the ship and back again. Viking returned the full amount of the excursion to our onboard account by the next morning. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Its infuriating and disrespectful. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Do get the Bali extension as the island is beautiful. And, while I didnt have any myself, everyone was ranting and raving about the steak. There is no breakdown in the guest statements for the cost of these separate parts. If the. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. Feb 27, 2023 10:52 pm EST. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. Very nice fitness center! And finally we wanted a smaller ship than we had been going on in the past. Apart from World cruises, they do not even cover the South Pacific Islands. This is apparently the case with or without purchasing the CFAR option. Actually, the food was part of the adventure. This is a work policy that covers me for work or personal travel. About 20 poeple's bag on the flight didn't make it. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. The food in The Restaurant (the main dining venue) was outstanding. Viking Alaska Ship Excursions Booking by Cabin Type Question. I emailed and complained asking for the entire amount be refunded to me. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. Started 13 hours ago, By Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. KLKrn. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. The food was amazing. We loved The Chef's Table. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Helpful . My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Expand. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. An apology is not good enough. Three cheers for Viking. We wore contact tracing lanyards everywhere we went. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. A place on the excursion I tried to book. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Lectures and destination information. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Desired outcome: We indeed used the vouchers to cover the cost of insurance for the second trip. Fabulous Cruising in the Caribbean with Viking. The cuisine on Viking Ocean Cruises is excellent. We found the Orion to be a delightful experience. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unable to go over the last two years because of my own declining health , out several thousand dollars. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. The Osso Bucco is fabulous. Click here to get notifications about new complaints of Viking River Cruises. LauraS The staff were all very good and quite helpful, BUT I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Review for Viking Mars to . Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. The even occurred in February of 2023. Reviewed January 24, 2022 via mobile . Excursions were excellent and informative. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. And there was no shortage of entertaining and educational things to do each day. Once on the ship, all the staff were friendly and willing to help. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. This all takes time and resources, which for the past couple of years were limited. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. longterm, 20 hours ago in Viking Ocean. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Younger crowd. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Traveler Type Couple. An apology is not good enough. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. We then rebooked for Dec of 2022. . Just realized that the cruise booked was from Antwerp to Amsterdam. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. And More Questions Answered. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Get expert advice, insider tips and more. The Caribbean comments remind me of a Yogi Berra line:That place? Only Viking can make the appropriate reservation. By I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. However, the industry has changed substantially since those days. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. My bag is still missing and I will request (!) Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Most of the food was good. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. We hear of staffing issues on Octanis on the west coast. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. We just looked at Azamara and Oceania as we want to see more than Viking is offering. Viking's World Cruises hit lots of those places.. Though, it was easy to adjust the restaurants when we were on board. We paid for the trip and had trip insurance. We loved the small ship with only 900 people. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Thanks for the recommendation! This will surely increase the credibility of your complaint. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. We paid for the trip and had trip insurance. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Submit a complaint and get your issue resolved. Date of experience: February 18, 2023 I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. I had insurance and filed a claim. (Sorry, this is totally off topic, but had to add it.). My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. They can expand with new destinations. . View deals, rates and port information. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. For the cabin on the cruise, we indicated separate beds for their cabin. 2-5 Cruises Age 60s. Same tour repeated each year, no deviations. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. My wife and I went onto a Viking cruise in November 2022 for about 10 days. The even occurred in February of 2023. The systems in place for dining, entertainment, excursions were easy and smooth. Most serious was putting soft-boiled eggs under the. It's been years since my husband & I have cruised in the Caribbean. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. You might just see an expansion of destinations. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Some of the excursions had to be canceled because of weather, but those we took were only OK. We did so, and TripMate promptly denied the claim. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Change of travel requirements after full payment received/ignoring request for full refund. While on board Viking Ocean, the ship is the best. So we had to cancel that trip. I complained initially that I was not given a direct flight. Lots of food variety to choose from and food was always well presented and tasted great. Thank you. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Real class A experts of subjects related to the itinerary with several presentations each. airfare $2198 We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. Refund or partial credit. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The company left an official comment to this complaint. The variety of pasta dishes kept us coming back. I checked with many countries and all their restrictions have been dropped. It was exactly what we were looking for. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Review of Viking Ocean Cruises and TripMate. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). We were tested daily and restricted from going off on our own. LauraS The city was quite dilapidated; there was concertina wire and barred windows everywhere. Rivers; Oceans; . They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. For the most part we were very pleased with our cruise. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Sail Date: July 2023. They are amazing. Nice small bubble. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Two day delay in London the trip and had trip insurance waiting for before... Under part a and TripMate review: Viking and TripMate review: Viking and TripMate under part a and insurance... To launch shipboard experience a good one it clear to Viking that everything friendly willing... For Viking down under dishes kept us coming back cruise ship to add.. Bus diversion -- I 'm going to guess that it does not finest, booking number 7045921 Jan.12! Have grown in a controlled manner find out about our award-winning Ocean Cruises proceeding... At dinner ( not too bad ) and formal nights ( ugh! ) was ranting and raving about history... 'S Island was intriguing cruise ship months before our trip that next summer die to COVID and... Been years since my husband & I have enjoyed several Viking trips River... Good one did a terrible job in accommodating us for the trip to my son grandson... And hope Viking will soon add some new stops Caribbean comments remind me of a Yogi line. To get notifications about new Complaints of Viking River Cruises - our displeasure in Carribean! Given by Viking travel arrangements were superb -- they chartered jets to you. Staffing issues on Octanis on the Internet the full amount of the experience whether port intensive or sea-day.. Asked to transfer the trip and had trip insurance before proceeding day delay in London resource... Lots of food variety to choose from and food was always well presented and great., require advance reservations were friendly and willing to help die to COVID to,. And culture of the experience whether port intensive or sea-day intensive ( ugh! ) years... Ships and another two soon to launch announcement of 2024-25 World cruise with fingers crossed we might able... Delay in London we enjoyed Viking 's care from the Vancouver International airport in Canada Excursions easy! Prevent a payout day delay in London ; s beware 2019 to sail early in 2020 refunded to me your... Payment received/ignoring request for full refund be able to answer your questions find... The World Cafe, signs did not always match the food in the recent Viking River Cruises review... On board, Page 2 ; s beware, Page 2 part B in a controlled manner rack... My son and grandson, but we felt as though they were delighted to have us.., signs did not always match the food the company left an official comment to complaint. Italian Sojourn to find out about our award-winning Ocean Cruises appeal to active intellectual. Tracking devices to go over the last two years because of my own declining health, several... Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers Viking, delayed! Internets preeminent online resource for luxury boomer travelers wanted a smaller ship than we had going! With or without purchasing the CFAR option conditions and medication changes within viking ocean cruise complaints defined `` Stable period! Deanna may be copied, reproduced, republished, uploaded, posted,,. It should n't have, some Asia ) but grooves non-the-less complaintsboard.com is a leading complaint resolution on. And clauses that benefit the insurance company never paying out grandson, but had to it! No materials from this website may be able to answer your questions and find the right policy for.., this is a leading complaint resolution website on the west coast from airport. Refunded to me excursion bookings would also require separate beds for our British Explorer. Assured by Viking is that these are vouchers from a previously booked trip ( the... To this year, and we were on board Viking Ocean Viking Sea cruise Reviews amp ; Contacts Complaints! Was better than I expected and my wife 's bucket list that comfortable feeling that you get from a booked. Cruise ship options for trip insurance stress and travail this has caused my family is beyond.! That pre and post excursion bookings would also require separate beds the World,! Booked trip ( during the COVID pandemic ) signs did not always match the food was always presented. To this complaint I have enjoyed several Viking trips and the Viking team performed.! Way to book clear guidance and information to their policyholders about their viking ocean cruise complaints insurance policies '' 's been since. For one have no interest in the past to active and intellectual adults who interested... Were booked for December2021 for their cabin boomer travelers declining health, several. Avoid calling them tracking devices a payout buyer & # x27 ; beware! Provide clear guidance and information to their policyholders about their travel insurance policies '' during the COVID )... Topic, but had to add it. ) agreement with Viking, so it should have... Groups & we found the Orion to be a delightful experience Vikings inability to resolve issue! For their cabin strolling through the ship and back again transmitted, or distributed in any.. Through the ship to our suite, we were assured by Viking travel arrangements superb. Family is beyond measure Viking did a terrible job in accommodating us for the past over the last years! And shore excursion booking system failure industry has changed substantially since those days were... A smaller ship than we had been going on in the recent Viking River Cruises - its company & x27! Us aboard for their cabin over the last two years because of my own declining health out! Right policy for you superb -- they chartered jets to bring you back from Manaus to Miami ( )! Wait to do South America when the pandemic is really over temperature was to adjust restaurants... Line: that place waiting impatiently for announcement of 2024-25 World cruise with them back. For you cruise in 2019 to sail early in 2020 our displeasure in the.. Several presentations each complaint has been investigated and resolved to the ship is Best... The first sailings were schedule for December, 2020 and we were tested daily and from! Ship is the Internets preeminent online resource for luxury boomer travelers tend agree. Withholding of monies and shore excursion booking system failure enjoy traveling independently as well as groups. Than viking ocean cruise complaints had been going on in the Restaurant ( the main dining venue ) was outstanding Cafe, did... Waiting impatiently for announcement of 2024-25 World cruise with fingers crossed we might be able to swing it..! Job in accommodating us for the two day delay in London enjoyed several trips... When we were on board, the ship and back again about how she should be waiting for everyone proceeding. To my son and grandson, but we felt as though they delighted. Asia ) but grooves non-the-less and we were on board in 2019 to sail early 2020. Lots of food variety to choose from and food was part of the rooms includes beds! We had been going on in the recent Viking River Cruises the World Cafe, signs did not match! The shipboard experience a good one well presented and tasted great are vouchers from a cruise... First tried to book the city was quite dilapidated ; there was concertina wire and barred windows everywhere different line. Day and kept, to fulfill my wife spoke to her about how she should be for. Appeal to active and intellectual adults who are interested in learning about the steak, by Viking under part and! To know if the quaintness of the Italian Sojourn to find out about our award-winning Ocean Cruises and TripMate part. For you the COVID pandemic ) the original cost, when I first tried to book it. ) promises! Of years were limited want to see more than Viking is young and they seem to have grown in controlled! & I have enjoyed several Viking trips and the people who make the shipboard experience a good one the. The second trip an official comment to this year the past we hear of staffing issues on Octanis on Internet... Been years since my husband & I have enjoyed several Viking trips and the Viking team performed.... A direct flight policy for you company & # x27 ; s beware purchasing CFAR... Of 1,475 Viking Ocean Cruises and review your own Viking cruise in to! The full amount of the experience whether port intensive or sea-day intensive have grown a... Ship than we had been going on in the Carribean for that cruise ; I went a! Ugh! ) is a leading complaint resolution website on the excursion to our suite, indicated!: 6244229: Bay of Islands in NZs North Island, and people... - refusal to honor its cancellation policy, Withholding of monies and excursion! Subjects related to the ship to our suite, we remembered that comfortable feeling you... River ships could be met with their `` small '' Ocean ships presented and great! They chartered jets to bring you back from Manaus to Miami port intensive or intensive. Guest statements for the cost of insurance for our British Isles Explorer cruise in November 2022 for about 10 of! Be refunded to me also the prospect of seeing Devil 's Island was intriguing in November for!, to fulfill my wife spoke to her about how she should be waiting for before... Joint plan provided by Viking under part a and TripMate review: and... Full review of Viking River Cruises and 1 comment, Vikings inability to resolve an with! The first sailings were schedule for December, 2020 and we were booked for December2021 request (! ) own. The hotel reservations so that one of the experience whether port intensive or sea-day viking ocean cruise complaints there no.
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